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Arena Flowers Reviews

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Overall Rating

4.0
12 Reviews
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About Arena Flowers

Arena Flowers is a company that specializes in delivering flowers. They offer a wide range of flower bouquets and gifts. Customers can place orders through their website or their app, which is available on the App Store and Google Play Store. They also offer a flower subscription service. For next day delivery, customers need to order before 9pm every day of the week. They even deliver on Sundays. They have a virtual Customer Experience Agent, Daisy, who is available to answer customer queries. Customers can also place orders and manage subscriptions on their website or by phone. If customers need to cancel or change their order, they can do so by calling the Customer Experience team or using the live chat on their website. They also offer discounts and offers which customers can receive by signing up to their email newsletter and downloading the Arena Flowers app. They have a high rating and many positive reviews from customers all across the UK..

Arena Flowers Pros & Cons

Pros:

  • Ethical Stance: Arena Flowers is known for its strong ethical stance, having been accredited by the Ethical Company Index for fifteen years.
  • Quality and Variety: The volume of flowers and the quality and variety are outstanding, with a high satisfaction rate from customers.
  • Customer Service: First-class customer service with helpful communication channels (email, telephone) and queries resolved under an hour.
  • Delivery: Next-day delivery with a high on-time delivery rate (greater than 66%) and accurate undamaged orders (greater than 89%).
  • Ordering Experience: Easy to place an order with fast and efficient processing and delivery, providing a smooth experience overall.

Cons:

  • Limited Information: No significant cons mentioned in the provided sources. However, it is essential to note that customer experiences can vary, and individual experiences may differ.

Important Contact Information:

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Arena Flowers Customer Reviews (12)

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Dylan Forster
Dylan Forster
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Feb 13, 2023
Áshildur Óðinsdóttir
Áshildur Óðinsdóttir
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Feb 12, 2023
Kimberly Napoleon
Kimberly Napoleon
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Feb 11, 2023
Ida Vargas
Ida Vargas
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Feb 11, 2023
Robert Hackett
Robert Hackett
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Feb 10, 2023
Monika Metzger
Monika Metzger
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Feb 10, 2023
Sofie Thorsen
Sofie Thorsen
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Feb 9, 2023
Eleanor Pollard
Eleanor Pollard
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Feb 8, 2023
Cheney Lamour
Cheney Lamour
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Feb 8, 2023
Gabriel Barbosa
Gabriel Barbosa
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Feb 7, 2023

Arena Flowers Customer’s Q&A

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Arena Flowers Features and Benefits

Here are some key features and benefits of arenaflowers.com:

  • Arena Flowers App: This app allows users to order flowers in minutes. It offers free delivery, allows users to select the perfect bouquet for every occasion, manage subscriptions, and create wishlists.
  • Corporate Flowers: Arena For Business is designed to meet the needs of businesses and corporate flower senders. It offers features like monthly payment, monitoring spend by employee & department, a personal & tailored experience, and great value products.
  • Ethical Credentials: Arena Flowers is a FairTrade accredited florist and the first UK florist to sell FFP accredited flowers.
  • Ease Of Use: The award-winning website makes the whole process painless and easy.

These features make arenaflowers.com a popular choice for flower delivery services. Happy shopping!

Arena Flowers Pricing

Arena Flowers offers various pricing options for their flower subscriptions and arrangements:

  • Luxury Subscription: £35
  • Classic Subscription: £25
  • Pet-Friendly Subscription: £25
  • Flowers by Price: Affordable to luxury options available, catering to different budgets.

Arena Flowers FAQs

FAQ

How To Open A Arena Flowers Account?

To open an account on arenaflowers.com, follow these steps:

  1. Visit the arenaflowers.com website.
  2. Look for the option to create an account or sign up.
  3. Enter the required details, such as email address and password.
  4. Click on the sign up or register button to create your account.

Once the account is created, you can manage your flower subscriptions, create wishlists, and place orders with ease. If you need assistance, you can contact their Customer Experience team at 020 8001 0122 or +44 20 8001 0122 if you are outside the UK. They also offer a live chat feature on their website for quick and easy communication. Happy shopping!

FAQ

Arena Flowers Alternatives

Here are some alternatives to arenaflowers.com:

  1. Ferns N Petals
  2. FTD
  3. Flower.com

These sites offer similar services and products. They are popular choices among consumers looking for flower delivery services. Each site has its own unique features and offerings, so it's worth checking out each one to see which best suits your needs. Remember to compare prices, delivery options, and customer reviews before making a decision. Happy shopping!

FAQ

What are the delivery options available at Arena Flowers?

Arena Flowers offers same-day, next-day, and standard delivery options. They also provide worldwide delivery services in select countries.
FAQ

What is the pricing range of the products available at Arena Flowers?

The pricing range for the products available at Arena Flowers varies depending on the type of product and the occasion.
FAQ

How can I place an order with Arena Flowers?

You can place an order with Arena Flowers online through their website or by phone.
FAQ

What payment methods are accepted by Arena Flowers?

Arena Flowers accepts payment through major credit and debit cards, PayPal, Google Pay, and Apple Pay.
FAQ

Does Arena Flowers offer refunds or exchanges?

Arena Flowers has a satisfaction guarantee policy and will offer refunds or exchanges if customers are not satisfied with their purchase.
FAQ

How can I track my order from Arena Flowers?

Customers can track their order by logging into their Arena Flowers account or by contacting their customer service team.
FAQ

How can I contact Arena Flowers customer service?

Customers can contact Arena Flowers customer service through phone, email, or live chat on their website.
FAQ

About arenaflowers.com Prices and Cost?

Arena Flowers offers a variety of products with different pricing. For their subscription service, they charge £20 for the subscription and an additional £5 for delivery. They also offer bouquets and gifts where they continue to waive the delivery cost. The price of 12 Red Roses is £29.99 and the Cheapest Mixed Bouquet is priced at £24.99. The price of all bouquets from Arena Flowers is inclusive of standard delivery, while customers can upgrade their delivery package to 'same-day relay' for £9.99 or Saturday delivery for £4.99.

FAQ

About arenaflowers.com Popular Products and Services?

Arenaflowers.com is an online platform that specializes in selling a variety of floral arrangements and bouquets for different occasions. The website focuses on offering a wide selection of fresh flowers and plants, along with options for personalized arrangements and same-day delivery services. They also offer subscription services for regular flower deliveries. One of their popular products includes mini cactuses in handmade ceramic pots. However, it's important to note that some customers have reported varying experiences with the longevity of the flowers, particularly tulips. Despite this, many customers have praised the company's customer service and their ethical stance.

FAQ

What is the ethical stance of Arenaflowers.com?

Arena Flowers is known for its strong ethical stance. They have been accredited by the Ethical Company Index for fifteen years, leading the way for the past eight and in each of the last five years they have earned a perfect 100/100 score. They are recognized as the UK’s most ethical flower business. Sustainability is at the heart of everything they do and extends across every part of Arena Flowers. They strive to make their international and domestic supply chain kinder to people and the environment. They have set tough standards, established challenging ambitions and maintained their relentless commitment to improving the lives of their people and planet. They have also increased their reforestation commitment and planted two trees for every bouquet they delivered since 2020. To date, they’ve planted 1.6 million trees. The Eden Reforestation Project simultaneously helps communities and ecosystems to recover from decades of regressive activity. The dedicated project supports local communities to restore and manage forests such as mangroves, on community land. They have not used fossil-based single-use plastics in their flower packaging since 2017, optimised their logistics solutions to save resources and reduce emissions, and pioneered their industry’s first closed-loop waste system. These initiatives have earned them a perfect 100/100 score from the Ethical Company Index for the past five years. They are committed to growing the best products possible with the least impact on our planet. They are determined to grow into an even bigger force for good. As an industry-leading brand, they have the opportunity to set the bar for their peers. Their commitments are not only a statement of their own values, but a reflection of their customers’ too. They must stay ahead if they want to create meaningful change. This means thinking years into the future with their day-to-day actions and setting ever more ambitious targets to beat. They have a commitment to our planet and a promise to everyone - whether they know us or not - that they will lead floristry to the fairest and most sustainable future possible.

FAQ

arenaflowers.com Return Policy?

ArenaFlowers.com has a detailed return and shipping policy. If you wish to amend or cancel your order, you should contact them by phone or email. Any changes to your order (delivery address, gift message, additional items) must be made by 9am the day before delivery, or by 9am on Saturday for Monday delivery. Once your order is in ‘processing’, cancellation is only possible in exceptional circumstances and is at their discretion.

For shipping, they offer free next day delivery across most of mainland UK when you order through their app or £4 charge when ordering through the website. Their delivery partners aim to deliver orders between 8am and 6pm within the mainland UK. During busy periods, this may extend to between 7am and 9pm. The cut off times for placing next day delivery orders to the Mainland UK is 9pm every day. There are some locations for which they cannot guarantee next day delivery. These include some Scottish postcodes, the Isle of Man and the Isle of Wight, and Cornwall where an additional day is required for delivery.

FAQ

What is the phone number of ArenaFlowers.com?

The phone number for ArenaFlowers.com is 020 8001 0122. If you are calling from outside the UK, you can reach them at +44 20 8001 0122. They also have another number, 0800 0350 581, which is free to call within the UK. If you prefer to contact them via email, you can reach them at customer@arenaflowers.com. Please note that their customer service hours are from 09:00 to 19:00 from Monday to Friday, and from 09:00 to 17:00 on Saturday and Sunday. They are closed on bank holidays. If you need to make changes to your order or have any queries, it's quickest to call them or use their live chat service. You can also email them, but please do not send your payment details via email as it is not secure. They try to reply to most emails the same day, but this may not always be possible during busy periods.

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