Arena Flowers Reviews

Arena Flowers offers a variety of products with different pricing. For their subscription service, they charge £20 for the subscription and an additional £5 for delivery. They also offer bouquets and gifts where they continue to waive the delivery cost. The price of 12 Red Roses is £29.99 and the Cheapest Mixed Bouquet is priced at £24.99. The price of all bouquets from Arena Flowers is inclusive of standard delivery, while customers can upgrade their delivery package to 'same-day relay' for £9.99 or Saturday delivery for £4.99.

Arenaflowers.com is an online platform that specializes in selling a variety of floral arrangements and bouquets for different occasions. The website focuses on offering a wide selection of fresh flowers and plants, along with options for personalized arrangements and same-day delivery services. They also offer subscription services for regular flower deliveries. One of their popular products includes mini cactuses in handmade ceramic pots. However, it's important to note that some customers have reported varying experiences with the longevity of the flowers, particularly tulips. Despite this, many customers have praised the company's customer service and their ethical stance.

Arena Flowers is known for its strong ethical stance. They have been accredited by the Ethical Company Index for fifteen years, leading the way for the past eight and in each of the last five years they have earned a perfect 100/100 score. They are recognized as the UK’s most ethical flower business. Sustainability is at the heart of everything they do and extends across every part of Arena Flowers. They strive to make their international and domestic supply chain kinder to people and the environment. They have set tough standards, established challenging ambitions and maintained their relentless commitment to improving the lives of their people and planet. They have also increased their reforestation commitment and planted two trees for every bouquet they delivered since 2020. To date, they’ve planted 1.6 million trees. The Eden Reforestation Project simultaneously helps communities and ecosystems to recover from decades of regressive activity. The dedicated project supports local communities to restore and manage forests such as mangroves, on community land. They have not used fossil-based single-use plastics in their flower packaging since 2017, optimised their logistics solutions to save resources and reduce emissions, and pioneered their industry’s first closed-loop waste system. These initiatives have earned them a perfect 100/100 score from the Ethical Company Index for the past five years. They are committed to growing the best products possible with the least impact on our planet. They are determined to grow into an even bigger force for good. As an industry-leading brand, they have the opportunity to set the bar for their peers. Their commitments are not only a statement of their own values, but a reflection of their customers’ too. They must stay ahead if they want to create meaningful change. This means thinking years into the future with their day-to-day actions and setting ever more ambitious targets to beat. They have a commitment to our planet and a promise to everyone - whether they know us or not - that they will lead floristry to the fairest and most sustainable future possible.

ArenaFlowers.com has a detailed return and shipping policy. If you wish to amend or cancel your order, you should contact them by phone or email. Any changes to your order (delivery address, gift message, additional items) must be made by 9am the day before delivery, or by 9am on Saturday for Monday delivery. Once your order is in ‘processing’, cancellation is only possible in exceptional circumstances and is at their discretion.

For shipping, they offer free next day delivery across most of mainland UK when you order through their app or £4 charge when ordering through the website. Their delivery partners aim to deliver orders between 8am and 6pm within the mainland UK. During busy periods, this may extend to between 7am and 9pm. The cut off times for placing next day delivery orders to the Mainland UK is 9pm every day. There are some locations for which they cannot guarantee next day delivery. These include some Scottish postcodes, the Isle of Man and the Isle of Wight, and Cornwall where an additional day is required for delivery.

The phone number for ArenaFlowers.com is 020 8001 0122. If you are calling from outside the UK, you can reach them at +44 20 8001 0122. They also have another number, 0800 0350 581, which is free to call within the UK. If you prefer to contact them via email, you can reach them at customer@arenaflowers.com. Please note that their customer service hours are from 09:00 to 19:00 from Monday to Friday, and from 09:00 to 17:00 on Saturday and Sunday. They are closed on bank holidays. If you need to make changes to your order or have any queries, it's quickest to call them or use their live chat service. You can also email them, but please do not send your payment details via email as it is not secure. They try to reply to most emails the same day, but this may not always be possible during busy periods.